Danaher acquired Radiometer in February 2004 in a
strategic transaction aimed at increasing our exposure
to the attractive growth trends in the medical technology
market where Radiometer is a recognized leader
in critical care diagnostics. Our experience to date has
exceeded all expectations and along the way we have
developed a deep admiration for our Danish colleagues.
Jack Welch once said that having your employer acquired
can be one of the more anxious times in a career.
As an experienced acquirer for over 20 years, Danaher
has witnessed virtually every possible reaction to
such news in every major economy in the world. We
did not know what to expect from Radio meter given
our limited exposure to the Danish business culture.
Radiometer’s history as a publicly listed company with
a strong founding family equity position paralleled our
own structure but we knew from experience that this
could add complications.
So we have been understandably pleased from the first
day with the spirited professionalism we found in Copenhagen.
Most impressive to me is the daily blend of
deserved pride and independence on the one hand and
the open-minded desire to learn from us on the other.
Danaher has a unique operating model that we call the
Danaher Business System (DBS) operating in all of our
businesses. We introduce new businesses to DBS early
in the integration process so as to begin to establish
a common vocabulary and culture.
The Radiometer team was proud of their strengths and
accomplishments and let us know that. But rather than
tell us that DBS did not apply in Denmark or in the diagnostics
fi eld (a common initial reaction), they were quite
keen to understand DBS and determine how they could
use it to improve their business.
And the results speak for themselves. Annual core sales
growth has been 7 per cent per year since acquisition,
signifi cantly above overall industry growth. The important
US market has accelerated to 10 per cent per year
sales growth, productivity has increased about 10 per
cent annually and operating profit has increased 600
basis points over the same two years, just to mention a
few key performance indicators.
In addition, Radiometer has made significant inroads
to the important Chinese growth market and has accelerated
its product development cycle significantly.
We are so proud of the Radiometer story that we invited
our investors to a “Radiometer Day” on September
7-8, 2005 to showcase our Danish success story. They
left favourably impressed. Danaher got the credit but the
Radiometer team members were the ones responsible.
From the senior team led by Peter Kurstein to the
associates on the production floor, we hear smart,
pointed questions and thoughtful suggestions whenever
we engage them. Those exchanges impact Danaher
and Radiometer in equal measure and both are better
enterprises as a result. I am not sure if that balance between
questions and suggestions is uniquely Danish
behaviour but it does define the dynamic we enjoy at
Radiometer today.
So “managing a Danish subsidiary” is in fact straightforward
and frankly enjoyable (Radiometer has reported
directly to me since the acquisition so I speak from
personal experience). The Danes are proud of their successes
and do not accept suggestions on blind faith.
But there is no prickly “not invented here” syndrome as
we find in some countries, at least not at Radiometer.
The Radiometer team is smart, committed and driven
to win. The Danish and Danaher business cultures fit
well together which is the foundation for any successful
parent/subsidiary relationship. The key for us is to be
clear about expect ations and to keep an open dialogue
at all times.
We have a regular cycle of visits where we focus on
long-term strategy, organizational development, DBS
and financial results. The team in Copenhagen ultimately
runs the business and does so quite well. Perhaps
we’re not really managing a Danish subsidiary.
Perhaps they are managing an American parent.
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